.: General terms and conditions :.

General

These General Terms and Conditions are applicable when visiting and using this Website and are also applicable to the other services that we offer.

Please read these General Terms and Conditions carefully before visiting the Website and creating an Account. If you are unable to accept one or more clauses in our General Terms and Conditions or if you are troubled when reading these General Terms and Conditions then please navigate away from this Website immediately.

Visiting this Website and logging into it implies that you fully and unreservedly accept these General Terms and Conditions.

Article 1: Definitions

1.1 name (hereinafter referred to as: name): private company with limited liability, with its registered office and principal place of business at Beursplein 37, 3001 DA Rotterdam, Postbus 30006, registered with the Chamber of Commerce under number 52306054.

1.2 User: the person visiting this Website.

1.3 Website: a medium for presenting information via the Internet, specifically the Website with the domain name www.lives.net.

1.4 Content: the content of the Website, such content consisting of, amongst other things though not exclusively, films, photographs, texts and video images, posted by and operated by third parties (or Performer) at their own expense and risk.

1.5 Performer: a person offering services to the User via the Website.

1.6 Account: the User’s personal registration with name.

1.7 Virtual Credit Balance: the money that the User can use exclusively via the Website to be able to procure the services of the Performer. The Virtual Credit Balance can only be used for name payments.

Article 2: General Terms and Conditions and Scope

2.1 These General Terms and Conditions are only applicable between name and the User.

2.2 These General Terms and Conditions prevail over applicable laws and convention provisions, with the exception of mandatory law in the relevant laws and/or conventions.

2.3 These General Terms and Conditions are applicable to using the name Website.

2.4 If any provision of these Terms and Conditions is null and void the other provisions shall remain in full effect and the relevant provision shall otherwise be converted into a provision that is valid and which reflects the intention of the original provision as closely as possible.

Article 3: Website set up

This Website has been set up by name to allow Performers to offer their services to Users in return for payment. If the User uses the services of the Performer then the User shall enter into a contract with the Performer. No contract for the delivery of the Performer’s services shall be formed between name and the Users.

Article 4: Registration

4.1 At the time of registration the User must have reached the age of 18 or such an age that that is considered to be adulthood in accordance with the legislation of the country in which the User is located.

4.2 The User must complete the registration process in full. When registering, the User must provide complete, up-to-date and truthful information in response to the information requested.

4.3 In the event of changes to the information that has been provided, the User must notify such changes to name immediately.

4.4 If name suspects or has actual knowledge of the fact that the User has provided incorrect information or has not amended information in the event of changes then name has the right to prevent further access to the Website by the User.

Article 5: Account

5.1 The Account is strictly for personal use and can not be transferred to third parties.

5.3 The User indemnifies name against all liability that could arise on the basis of these Terms and Conditions.

Article 6: Password and User Name

6.1 The Password and User Name are strictly personal and may not therefore be transferred to third parties.

6.2 The User is prohibited from making the Password and the User Name available to third parties in order to allow them to log in without authorisation. The User must exercise the greatest of care in respect of the Password so that it is not lost or disclosed.

6.3 name is not liable for the loss or the disclosure of the Password which results in third parties gaining access to the User’s Account. In this case the User is liable for damage suffered by name. The costs of unauthorised use of the Account shall also be charged to the original User.

6.4 If misuse is suspected then the User must notify name of this immediately.

6.5 name can never be held liable on the basis of this Article.

Article 7: Use of the Website

7.1 The User’s computer must be installed in such a way that children are unable to access the Website.

7.2 The User is not permitted to pass on personal information, such as name and contact details, to the Performers or to other Users present on the Website.

7.3 The User is not permitted to adopt a false identity.

7.4 The User is prohibited from performing (sexual) acts that are contrary to the law, that breach public order and/or breach the public morals of the country in which the User is located at the time of using the Website.

7.5 The User is forbidden from treating the Performer unjustly, inciting the Performer into prostitution, threatening the Performer, extorting and/or swearing at the Performer or performing (other) acts that are in conflict with the applicable law.

7.6 The User is forbidden from inciting the Performer to have sex with minors, to have sex with animals, to commit S&M, to perform water-sports (urolagnia), self-mutilation and bondage and/or to incite the Performer to commit acts that are contrary to any provision of the law in the country in which the User is located at the time of using the Website.

7.7 The User is not permitted to forward webcam images to third parties using any type of media. The webcam images are only intended for personal use (not for groups of people).

Article 8: Technical computer requirements

To be able to use all parts of the Website properly the User must have an Internetcompatible computer, a webcam, broadband Internet connection and the latest versions( s) of the software that is required.

Article 9: Intellectual property

9.1 All intellectual property rights, as well as all similar rights vested in all services, products and information offered on the Website are held exclusively by name and/or its legal representative(s).

9.2 Nothing from this Website may be duplicated without the written permission of name.

9.3 Insofar as the User sends texts, images, audio recordings and/or software to name or leaves these on the Website then the User grants name a non-exclusive, worldwide and perpetual licence to the aforementioned materials and the User indemnifies name and/or its legal representative(s) against third-party liability.

Article 10: Rates and fees

10.1 The User owes a set rate per minute for the services that the Performer delivers for the User. These rates are shown on the profile page for the individual Performer.

10.2 The User and the Performer can agree a fee for additional services.

10.3 It is only possible to procure the services of Performers insofar as this is allowed by the Virtual Credit Balance of the Account. A Virtual Credit Balance can be obtained by the User making payments in the manner specified on the Website.

10.4 A credit balance that has been purchased is valid for 24 months. The User shall never be refunded a Virtual Credit Balance that is not used.

Article 11: Payment

11.1 To pay the rates and fees referred to above the User must purchase a Virtual Credit Balance for his or her Account via the ordering procedure on the Website and in the manner specified by name.

11.2 The User is only able to make an name payment using this Virtual Credit Balance.

11.3 This Virtual Credit Balance can not be transferred to third parties or used in any other way by, for example, procuring services or goods from other parties.

11.4 A payment from the User to name results in a discharge payment in respect of that which the User owes to the Performer.

Article 12: Changes to the General Terms and Conditions

12.1 name retains the right to amend/change these General Terms and Conditions or to make them more comprehensive. The User shall be notified of these and shall also be given the opportunity of terminating his or her Account with name.

12.2 name rejects every form of liability for any injurious consequences that can arise from changes made to the content of the Website or to the General Terms and Conditions.

Article 13: Liability

13.1 name does its utmost to ensure that the Website is available without interruption, is maintained and is amended where necessary in order to maximise access, and to protect it using all reasonable resources.

13.2 The User can not hold name liable for inconvenience caused by work, problems, interventions, changes or restrictions to functionality or other aspects that influence the availability of the Website or other services provided by name, except in the case of a breach in performance attributable to name. Likewise, name is not liable for problems that can arise with the User’s computer system as a result of viruses, Trojan horses, spyware and/or attempts by third parties to gain access to the User’s computer system.

13.3 name is not liable whatsoever for the services that the Performer performs for the User. Consequently, the fee for the Performer’s service that name has received from the User can never be reclaimed from name and the User must therefore discuss this directly with the Performer.

13.4 The User can not hold name liable for material and immaterial damage (psychological damage) which is suffered by the User and caused by the Performer.

Article 14: Duration and termination of the Account

14.1 Your Account is created for an indefinite period until notice of termination.

14.2 In the event of breaching one of the provisions contained in these General Terms and Conditions name has the right to delete the User’s Account and to prevent further access to the Website by the User. The Virtual Credit Balance shall not be repaid by name.

Article 15: Applicable law and competent court

15.1 In the event of conflict between these General Terms and Conditions and the English language version of these Terms and Conditions the Dutch language version of these General Terms and Conditions shall prevail.

15.2 These General Terms and Conditions are subject to Dutch law.

15.3 Disputes arising under these General Terms and Conditions or from using the Website shall be settled by the District Court in Rotterdam, with the exception of rules of competency that demand a different judge or court to be declared competent.

Contact

address

.:: Rules of Use ::.

The access to the Internet site www.lives.net means the complete acceptance of the general terms and conditions of use without any reservation.

Rules

Access to www.lives.net is permitted exclusively to people who have reached the age of majority (adults) according to the legislation in their country.
www.lives.net cannot been held responsible for webcam video streams and pictures published on its site.
The webcam video streams and images remain under the responsibility of each webcam owner, as members of this website.
Please remember that the webcam video streams and pictures are live and in real time.
If you think that you could possibly be shocked or offended by seeing any of the live video streams, we advise you to look at them no further.
You guarantee that you will not recommend this site to minors.
You visit this site for a private purpose and guarantee that you will not involve any governmental agency or authority.
You declare that you will not start any judicial action or proceedings against the editor of this service.
You guarantee that you will do everything in your power, with the help of the technical resources currently available on the market today, to prevent minors using your computer from accessing this Internet site.
You declare that the information that you provide on this website is true and correct.
You declare that you will not communicate any personal information such as telephone numbers, e-mail addresses, MSN, ICQ or Yahoo IDs or any other personal address or use any other means that would allow you to make direct contact with Models and other users during the chat.
You declare that you will not make any copies of the contents of this website, nor of the webcam video streams and make them available to third parties.
You commit to not creating a false identity of any kind that may potentially trick individuals or third parties as to the identity of the sender or the origin of a message.

You are fully responsible for the information and communication messages which you publish by means of this Internet website and you guarantee that you abstain from the following:

  • Spreading on, or by means of this site, information which is defamatory, false and of an obscene nature, relating to prostitution, zoophilia, paedophilia, and any information considered to be contrary to good practise and morally incorrect, as well as any illicit information prohibited by law
  • Use this website as a means to threaten, harass, insult or violate any rights of individuals or third parties.

You guarantee that the contents of your messages are in absolutely no manner in violation with:

  • Rights of third parties and individuals (in particular, but not limited to, intellectual or industrial property rights such as trade marks, drawings, Models, artists, patents, know-how etc..).
  • The laws and the legislation in your country and place of residence.
  • Do not contain viruses, nor deteriorating routines or programmes, which can cause damage to individuals or their possessions.

If you are a victim of the above or witness the non-respect of the above mentioned obligations, please contact us on the following address: lives.net@acwebconnecting.com

Any user who does not respect the clauses and rules of these general terms and conditions of use will bear all consequences, without possibility of making any complaints to www.lives.net, and will also see his account cancelled immediately without any possibility of refund.
By clicking on the button [I accept], you are allowed to access www.lives.net and you declare to use www.lives.net according to the general terms and conditions of use and to respect all rules as well legislations resulting from these rules.
www.lives.net only guarantees the role of a passive technical transmitter for the distribution and the transmission of your information on the internet site.
Under no circumstance can www.lives.net be held responsible for the contents of messages published, distributed and transmitted. The transmission of any form of unrequested message which can be interpreted as advertising, is prohibited, as well as the sending of all messages generated by a mailing or distribution list in which the receiver did not specifically ask to appear.

By clicking on the access button, I confirm to be of adult age and to have read the terms and conditions of use of Lives and to approve them.

                  
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Lives Help & Frequently asked questions

General Information

Lives.net Features

Purchasing Credits and Billing Information

Member Account Information

Interactivity with our Models

Private Show interactivity

Troubleshooting and Technical information

Contact information

LOVE

Bonus


General Information

Back to topWhat's Lives all about?

Lives.net is an adult live chat platform, featuring two way video/audio/text chat interaction with some of the sexiest amateur Models worldwide. On Lives there are over 60,000 registered Models (growing each day) and as many 350 Models online at any given time.

With an intuitive, simple and easy to use the Flash interface, Lives insures smooth navigation and an unique experience for everyone. Our Advanced Filters located at the upper side of each "Online", "Offline" and "My Favorites pages" will help you to quickly find a model that fits your cravings.

Back to topAre the Models on online pages really live?

Definitely, YES! All online Models are broadcasting live from their homes or at studios. We strictly forbid usage of recorded video in place of a live stream. We are permanently monitoring the Models' activities and they must be live on cam or we will immediately close their Model account.

Back to topHow do I video chat with a Model?

Browse our Online Models page, by default you will see all available live models, with the help of our filters (ie: Categories, Language, Chat Type, Search etc) you can sort out models depending on your preferences. Once you click on a model you are entering her live video chat room. Everything inside a video chat room is happening in real time, you can watch and hear the models (if their sound is on), you can talk with them via instant text messages and models can answer back in the same way or by voice (if sound is enabled on models side).

Back to topIs Registration really free?

YES, Registration on Lives is absolutely FREE.
Click here to Signup | Read about other free services | Jump to ?How do I register?? question

Back to topIs any software installation required to view the Models?

Beside Adobe Flash Player which most probably is already installed on your PC, there isn't any other required software. However it's recommended to have the latest Adobe Flash Player plug-in for the browser you are currently using.
Check Flash Player version here | Get the latest Flash Player version here

For some optional features like "Instant Notification" we provide XloveMessenger a small desktop application, 100% compatible with any Operating System.
Read more about XlovecamMessenger

Lives.net Features

Back to topWhat services are free on Lives?

Free video chat - In this part of the website you can chat with our Models in simple text mode, hear and view them for free. Models aren't nude and chatting is mild. As a Guest, your Free Chat session will be interrupted after 1 min. To get rid of this limitation we recommend that you to create an Lives member account.

Free registration - Creating an Lives member account is completely free, as a registered member you can enjoy our Free Chat area without interruptions.

Free video zoom - normal size of live video is 320x240, you can zoom it up to 734x550 for FREE.

Free Model pictures - Every Model on Lives.net has a personal images gallery that can by viewed for free by accessing their "Complete Profile."

Free Model videos - Every Model on Lives has an option to record free video teasers that will appear in their Profile page. These videos can be watched for free by our members. If no videos appear on a profile it means that Model has not added any videos yet.

You, as a Member, can add Models to your "My Favourites" page for free - In every Model's Free Video Chat Room and on their Complete Profile page (Information tab), you will find an option/link named "Add to my Favourites" -- Clicking this link will add that Model to your "My Favourites" page -- located on the Lives's top menu bar. It is good idea to add Models that you like as your favourites so you may easily find them next time you're visiting our website.

Free messages - you can send/receive free text messages to/from any Lives Model

Free emoticons - you can send chat emoticons whether you are in the Free Chat or Private Chat areas.

Back to topWhat services are paid on Lives?

Private Area - is the section where our Models are allowed to perform nude private shows. Before being able to join a Private Show you must buy credits using the PURCHASE CREDITS link from the Lives top menu.

V.I.P Area - this is the section where our Models may provide extra pictures and videos. You may access a specific Model's VIP Area with a monthly based subscription, payable with your Lives credits.

Back to topHow do I join a Private Show?

In every online Model's free video chat room, you will notice a big square button saying ENTER PRIVATE SHOW. If credits are available on your account use this button to start or join a Private Show. Once you've done it, a notification window will inform you about your available credits balance and the Model's price per minute. Your private session will start when you click on the "Enter Private show with ModelName" button. From this moment on, the Model will let herself go to your wildest fantasies (within the limits set by our website's rules). During the show, you will be able to see her, listen to her, and even talk to her if you have a microphone plugged in your computer. And if you wish, the Model will also be able to see you.

If there are no credits available in your account, pressing the Enter Private Show button will redirect you to the Purchase Credits page.

Back to topHow do I leave a Private Show?

You may exit from a Model's Private Show by pressing the LEAVE SHOW button or by simply navigating to a different area of the site.

You should know that Lives has rounded up PAY PER MINUTE billing. For example: if you spend 1 second in a Private Show it will cost you the charge for 1 full minute. Spending 1 minute and few seconds = the cost of 2 minutes and so on.

After leaving a Private Show you have the choice to rate the Model's performance with 1 to 5 stars as well as leave a comment which will appear on that Model's Complete Profile.

Back to topWhat is the price per minute?

The price of a private show will vary between 1€ and 2,50€ per minute, depending on how the Model has set the price.
You are informed of this price before entering a private show. A Model's price per minute is also viewable in their Complete Profile page. All private shows are charged by the full minute.

Back to topCan I buy more credits without interrupting my Private session?

Yes, on Lives is possible to add more credits to your balance while being in a Private Show. Just press "Purchase more credits" button located on bottom-left side of the page. Purchasing credits options will appear in a small pop-up window. See "How do I buy credits?" question for more details.

Back to topHow do I join a Model's V.I.P. Area?

When a Lives Model has an active VIP AREA, you can subscribe to it from her Complete Profile Page > V.I.P. tab. One VIP subscription fee may vary depending on the Model; the amount will be deducted monthly from your Lives credits

Important Note: If you can't see the “V.I.P.” option on a Model's Complete Profile Page, it means there is not any active VIP content available yet for that specific Model. (For the VIP area activation, each Lives Model is required to provide a minimum of 10 private videos.)

Back to topHow do I cancel my V.I.P. subscriptions?

You can easily cancel your VIP subscriptions; just login to your Lives account, go to “Your VIP subscriptions” page and use “Stop rebill” option - which is available for each of your subscriptions. (YOUR ACCOUNT top menu button > Your VIP subscriptions > Stop rebill)

Purchasing Credits and Billing Information

Back to topHow do I add credits?

It's very simple and fast to buy credits on Lives by using the "Purchase Credits" top menu button available on all Lives pages.

Step by Step instructions:

  1. Login to your Lives member account,
  2. Click on "Purchase Credits" top menu button (you'll be redirected to the Purchase Credits page),
  3. Choose your desired payment method (credit card, phone, SMS, etc.),
    • For credit card billing, select desired credits package and press the "Credit Card Payment" button, on the next page add your credit card details, click the "Submit" button and you're done (if transaction is successful).
    • For Phone or SMS billing, check the details provided on the "Purchase Credits" page - Phone / SMS section. Note: If you do not see a Phone / SMS billing option, it means that this payment method isn't available for your country.

The same procedure applies to the case of adding extra credits to your balance. The "Purchase more credits" button is available in all free video chat rooms and private rooms. It's also possible to add more credits during a Private Show (without leaving it).

Back to topIs my privacy secure with Lives.net?

Yes, we are using the latest technology to ensure that your personal data is always protected and we highly respect your privacy.
See also our Privacy Policy.

Online payments on Lives.net are 100% secure and only a discreet reference will appear on your banking statement.

Back to topAre there any recurring fees?

No, currently on Lives there are no recurring charges. You manually add credits to your member account every time you need to.

Back to topWhat if I need billing support or billing information?

You can reach our billing department HERE or from your Lives account > Purchase Credits page > There is a link below Credit Card box - "Click here to reach our support.". You will be redirected to the billing departed, use this Contact only for billing related questions. Additionally a detailed Billing FAQ is provided on that page.

In case of other problems or difficulties, fill out our Contact Form. Please be as detailed as possible in your problem description. For Epoch billing Support page at Epoch.Thank you!

Member Account Information

Back to topHow do I register?

Creating a Member account on Lives is FREE and easy as 1, 2, 3.
Just click SIGN UP at the top menu, fill in the Registration Form and then click the REGISTER button. Now your free account is ready to go. We do not require email confirmation for your free account. However, our system will automatically send you an email -- the email will contain your account username and password.

Keep your Lives login details in a safe place. Keeping these details in your email inbox is not SAFE enough, this is why we strongly recommend deleting emails containing sensitive information ( like usernames and passwords ).

Back to topCan I create multiple accounts?

Yes, as long as you don't use these accounts for inappropriate purposes, we have no problem with it.

Back to topI lost my password, what should I do?

You may use our Lost Password form to reset your password. You'll need to provide your user name and email. We will send you a new password via email.

In case you do not receive our email; first make sure you've also checked the Spam folder, if the email is nowhere to be found, add our email address to your Contacts list (Safe list) and use Lost Password feature again.

Back to topI don't remember my Lives username, what to do?

You can create a new account, anyhow if you want to recover the one you don't remember about, please Contact Us

Back to topWhy I can't save my login details to my favorite Passwords Manager application?

Passwords Manager software or browsers Auto-login feature won't work with Flash forms.

You do have a checkbox bellow Login form that allows you to save your NickName, however for security reasons we DO NOT offer a "Remember my password" option within browsers.

A solution for fully automatic login is the usage of XloveMessenger.
Read more about XloveMessenger!

Back to topHow do I check my credit balance?

Easiest way to check your credits is by entering a free chat room, (you need to be logged in) your balance is displayed above "Purchase more credits" button (middle-left side of the page).
You can also view your current balance right after you click "Enter Private Show" button or by accessing your "Personal information" page (YOUR ACCOUNT top menu button > Personal information).

Back to topHow do I close my Lives member account?

We hope this won't be necessary :) but if you really have to do it... than Login to your account > go to "YOUR ACCOUNT" page > Personal information page > Press on Edit button > Bellow Edit form you'll notice a "Close my account" link.

Interactivity with our Models

Back to topCan I exchange personal information with Lives Models?

You will jeopardize your Member account and any credits that you have in it if you do!

It is strictly forbidden and a cause for termination of your Member Account, as well as forfeiture of any credit balance, to exchange any kind of personal information with our models such as, but not limited to: addresses, emails, phone numbers, instant messenger IDs and/or any other kinds of information that would allow direct contact with any of the models.

In the event of any violation of this rule, our Moderation Team will immediately shut down your account without notice and without any possibility of refund.

Back to topHow can I find more information about a Model?

While with a Model in their free video chat room, you may access her Model Profile (see the "Complete Profile" link). On her Model Profile page you will find information about the Model's age, body measurements, price per minute, personal description and other valuable information. From her Model Profile page you can also access the Model's pics and videos (as available). Also, in her schedule (if completed) you may view comments left by other customers after they have enjoyed a Private Show with that Model. You may also send the Model text messages.

Back to topHow can I send messages (like email ) to a Model?

You may send text messages to a Model from their "Complete Profile" page > Messages tab.

For an Offline Model, you are automatically redirected to that Model's Complete Profile page. If you want to send a message to an Online Model, you'll find a "Complete Profile" link inside their free video chat room.

Back to topHow do I read a message I receive from a Model?

First, login and click on the"YOUR ACCOUNT" button in the top menu, you will then see your Lives Inbox. From this page you can also check your Sent messages.
Additionally below the LogOut button (top-right corner of the page). We notify you of the number of new/unread messages, clicking that text will also take you to your messages Inbox Page.

Back to topHow do I add Models to "My Favourites" page?

"Add to My Favorites" links are available on the following pages:

    • Online Models' Free Video Chat Room,
    • Online and All Models - Complete Profile page,
    • And the Private Show page.

Back to topI want to be notified when my favourite Models are online -- is that possible?

Yes, with the help of our XloveMessenger a small, easy to install and use, standalone application. XloveMessenger has the feel of a regular instant messenger program. Our online Models being your on your Contacts list. You can also see a separate list with your online favourite Models. You are notified in a small slide-up window every time one of your favourite Models comes online. Other important features included in the XloveMessenger are:

    • A fast and easy access to the Models' Free Video Chat Rooms right from your desktop,
    • An optional setting to remember your username and password,
    • a feature to search by Model name,
    • The possibility to sort Models in the order of various filters like: Category, HQ, Rating, etc. ,
    • An optional setting to load the program on system startup.

Visit this page to install the XloveMessenger

Back to topHow do I rate Models?

You can rate a Model with 1 to 5 stars after you Exit from a Private Show. A notification window will ask you if wish to rate that Model. By default, our system applies a 3 stars rating to all Models. When you choose to click Cancel, no stars are counted for the Model. Should you click the Submit button without touching the stars, the default rating (3 stars), will apply.
Click your left mouse button and drag it over stars for a more accurate rating.

Back to topHow do I add my comments to a Model profile?

Same as the rating option. Comments are available after you're leaving a Private Show. In the notification window, below the rating stars you'll see a comment form where you can write your impressions.

Private Show interactivity

Back to topHow can I talk with a Model via microphone?

To use this feature you will need a microphone installed to your PC. You can send/enable your audio only in a Private Show. Up to four customers can join a Model's Private Show at the same time. However, only the first connected customer will be able to send audio. It is possible to enable/disable your audio at any time, by default this feature is disabled.

Back to topHow can I share my webcam with a model (Cam2Cam)?

Cam2Cam feature is available in Private Show only for first connected customer. Using Cam2Cam requires a webcam to be connected and installed in your computer. It is possible to enable/disable your webcam at any time; by default this feature is disabled.

Troubleshooting and Technical information

Back to topSome parts of Lives site are not loading properly! Why?

We use Adobe Flash technology; make sure you have the latest Adobe Flash Player plug-in for the browser you are currently using.
Check Flash Player version here | Get the latest Flash Player version here

Back to topI plugged my microphone in however the Model can't hear me, what can I do?

Check these steps:

    • While in Private Show make sure you have enabled "Your Microphone" (small icon located in the right side of chat box);
    • Remember that you can use this feature only if you are first connected customer. If there is no Microphone icon available in the page, it means that another customer joined that Private Show before you.
    • Check out Flash Settings - mouse right click on model video, choose Settings, a small box will appear. In the bottom of that box there should be 5 small icons, first press on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to third item (from left to right - Microphone) and make sure the correct audio device is selected and adjust Record Volume if needed.
    • Make sure your microphone is plugged into the proper port (usually pink one);
    • Some microphones are equipped with ON/OFF button, check for it;
    • From your desktop or control panel access Audio/Sound Settings > Recording > and make sure Microphone and your Sound Device are properly selected; also check out your microphone volume;
Flash Settings Microphone

Back to topMy webcam works on my PC but the Model can't see me, what can I do?

To troubleshoot your webcam's problems:

    • While in a Private Show make sure you have enabled "Your Webcam" (small icon located in right side of chat box);
    • Remember that you can use this feature only if you are the first connected Member. If there is no Webcam icon available in the page, it means that another Member joined that Private Show before you. Your webcam will not be available in this event;
    • Make sure that your webcam is not currently in use by another application;
    • Check out Your Flash Settings - right click on Model's video, select Settings from the menu that appears. In the bottom of that box there should be 5 small icons, first click on second one (from left to right - Privacy) and make sure Allow and Remember are checked. Go to the last item (from left to right - Webcam) and make sure the correct Camera device is selected.
Flash Settings Webcam

If you would like to test your camera prior to join a Private Show, use this page: Camera Tester

Back to topTesting audio and webcam

Contact information

Back to topHow do I contact your customer service department?

For billing related information please access this page: Billing Support

For any other questions or suggestions please fill out this Contact Form

You can also contact our live support on this page: Live Chat Support

Company info:
name

LOVE

Back to topWhat is "Loves" feature?

Each Lives visitor (member or guest) can virtually Love any online model by giving her 1 Love from the Free Chat page (you will notice a "Lovers" button above the chat box). The more Lovers a model has during last hour interval, the better her position will be on Lives Online and All Models page for the "Sort by" >> Lovers filter.

Back to topWhere can I find "Loves" filter?

Check out the "Sort by" option on Lives online and all models pages above the models thumbs. Models with most Loves during last hour of online activity appears first in the list if "Loves" sorting option is selected.

Back to topCan I "Love" multiple models at once?

Yes you can give your virtual Love to as many different online models you want, but only once per hour to the same model.

Back to topWhen it's recommended to give my "Love"?

Well that's something to FEEL, not something to be instructed about :)

Bonus

Back to topWhat are Lives bonus?

A small amount of money that any Lives Customer with credits in his account can offer in Free Chat area to any of our models. One bonus value can vary from 1 to 10 Euros.

Back to topDoes model has to do anything special for a bonus?

No, bonus is considered a gratuity, it is at Model discretion if he wants to offer you more for that bonus if nothing was discussed upfront.

Back to topIn what situations is recommended to bonus a model?

Well it's entirely up to you, for example you can offer some bonus if you like to attract some model attention if FREE CHAT, or for an outstanding performance in a private show or simply because you want to be nice with a model, anyhow if you expect something extra to be done by model in exchange for bonus read the next lines.

Back to topCan I have special requests from models in exchange for bonus?

Yes you can, but on your own risk - these requests has to be discussed with the model upfront in the FREE CHAT, because they are allowed to refuse it. So if you expect something for the bonus, talk first about it with the model, if she accept your proposal you are good to go - but keep in mind if the model lie to you, the amount of bonus won't be refunded, you can send a complain to us, we will penalize that model if necessary but we won't issue a refund as bonus are considered a GRATUITY.

Back to topAre there any limits for what a model can do in exchange for bonus?

Yes, models are not allowed to show any hardcore nudity in FREE CHAT, no matter how many bonus she receive. In conclusion if you want hardcore action it is better to go in a PRIVATE SHOW. The upper limit for what a model can do in FREE CHAT for bonus is to go TOPLESS for a 3 minutes period since the moment she received the last bonus, BUT KEEP IN MIND THAT THIS IS SOLELY THIER CHOICE, so there can be cases when the model doesn't want to show any nudity in FREE CHAT, that's why is important to ASK the model upfront in case you have any special requests for the bonus.

Back to topAre Models allowed to request bonus for various actions in FREE CHAT?

Yes they are, but of course it's your decision if you want or not to get involved in their "games".

Back to topCan bonus be refunded?

As bonus are considered GRATUITY it can not be refunded to you, not even on cases when model promises in FREE CHAT that will do something for a bonus but she won't keep his word. For these cases you can send a complain to us, we will analyze the situation and we will take action if necessary but the bonus amount won't be refunded to you.